NOC Services: Technician’s levels

The NOC pronounce as "knock." There is a centralized remote location to monitor, manage and manage the network operations of any MSP (administration service provider).

The NOC technician directly monitors and manages the RMM software. Therefore, MSP can provide its customers with efficient and sensitive services.

Job Description – Roles & Responsibilities

NOC engineers/technicians are responsible for the operation of the entire network, from network infrastructure to security issues. They undoubtedly guarantee the efficient and fluid network operation of any organization.

Depending on the terms and conditions of the work, a NOC the technician will resolve the issues independently or increase the penalty to notify the MSP of your problems. The NOC technician classifies the problem according to the severity or other criteria established between the two parties.

NOC Services: Technician’s levels

The team of NOC technicians will be enhanced based on their expertise. NOC services provided at different levels. For example:

1) Level 1 monitoring services include online monitoring of network operations. A Level 1 technician takes care of minor problems, such as hardware failure or small troubleshooting. If the problem is not solved here or it falls into the next level category, and then sent to the Level 2 team.

2) Level 2 monitoring and management services include monitoring and managing the entire network operation. To work at these different levels, the MSP employs various NOC technicians to provide the necessary assistance.

NOC technicians are continually working on the R&D of various potential network problems and looking for solutions so that when they encounter such an issue in the future, they should have an answer. R&D requires a great deal of investment, resources, and time for networking operations, which is usually not possible for every company. It provides the upper hand to all managed NOC service providers.

NOC is not a Helpdesk

You should be clear about NOC services; NOC is not a helpdesk service provider. Although NOC provides an example number of network-related services, it explicitly excludes the helpdesk service.

A lot of times, people get very confused about it and sign a contract; It is advisable to clear this concept before taking any network operation center NOC services.

Helpdesk is a call centre that provides any business with any problems their customers face. NOC oversees service provider management and addresses issues related to working and communicating only with MSP personnel.

Whenever an MSP receives a problem from a customer, it receives proposals from NOC operator at its end.

NOC is B2B service providers, and they never enter the scene when performing network operations. The treatment of the NOC team is limited to the MSP / IT service providers of its customers. The end-user always has the idea of ​​getting all the services related to the IT/network operations of their MSP or IT service provider.

NOC provides an additional hand to the current MSP team so that they can focus on more business expansion and development-related activities leaving all network operations of the NOC team.