NOC Services: Technician’s levels

NOC engineers/technicians are responsible for the operation
of the entire network, from network infrastructure to security issues. They
undoubtedly guarantee the efficient and fluid network operation of any
organization.

Depending on the terms and conditions of the work, a NOC technician will resolve the issues independently or increase the penalty to
notify the MSP of your problems. The NOC technician classifies the problem
according to the severity or other criteria established between the two
parties.

NOC Services: Technician’s levels

The NOC pronounce as "knock." There is a centralized remote location to monitor, manage and manage the network operations of any MSP (administration service provider).

The NOC technician directly monitors and manages the RMM software. Therefore, MSP can provide its customers with efficient and sensitive services.

Job Description – Roles & Responsibilities

NOC engineers/technicians are responsible for the operation of the entire network, from network infrastructure to security issues. They undoubtedly guarantee the efficient and fluid network operation of any organization.

Depending on the terms and conditions of the work, a NOC the technician will resolve the issues independently or increase the penalty to notify the MSP of your problems. The NOC technician classifies the problem according to the severity or other criteria established between the two parties.

NOC Services: Technician’s levels

The team of NOC technicians will be enhanced based on their expertise. NOC services provided at different levels. For example:

1) Level 1 monitoring services include online monitoring of network operations. A Level 1 technician takes care of minor problems, such as hardware failure or small troubleshooting. If the problem is not solved here or it falls into the next level category, and then sent to the Level 2 team.

2) Level 2 monitoring and management services include monitoring and managing the entire network operation. To work at these different levels, the MSP employs various NOC technicians to provide the necessary assistance.

NOC technicians are continually working on the R&D of various potential network problems and looking for solutions so that when they encounter such an issue in the future, they should have an answer. R&D requires a great deal of investment, resources, and time for networking operations, which is usually not possible for every company. It provides the upper hand to all managed NOC service providers.

NOC is not a Helpdesk

You should be clear about NOC services; NOC is not a helpdesk service provider. Although NOC provides an example number of network-related services, it explicitly excludes the helpdesk service.

A lot of times, people get very confused about it and sign a contract; It is advisable to clear this concept before taking any network operation center NOC services.

Helpdesk is a call centre that provides any business with any problems their customers face. NOC oversees service provider management and addresses issues related to working and communicating only with MSP personnel.

Whenever an MSP receives a problem from a customer, it receives proposals from NOC operator at its end.

NOC is B2B service providers, and they never enter the scene when performing network operations. The treatment of the NOC team is limited to the MSP / IT service providers of its customers. The end-user always has the idea of ​​getting all the services related to the IT/network operations of their MSP or IT service provider.

NOC provides an additional hand to the current MSP team so that they can focus on more business expansion and development-related activities leaving all network operations of the NOC team.

Benefits of Outsourced Managed NOC Services

The network operations centre, often called NOC (pronounced "knock"), where complex IT networks monitored 24 hours a day, 7 days a week. NOC is essential for any organization with an IT infrastructure that requires high availability, including networks, servers, applications, and websites. Outsourced NOC Support Services based on features, pricing, usability, and ratings

NOC technicians provide clock performance, maintenance, support and troubleshooting to ensure optimal performance and timing.

NOC  used in many industries and verticals, from corporate companies to non-profit organizations. Depending on the size of a company, technicians can work from a NOC command and control room in a data center or corporate office or a dedicated and dedicated NOC facility.

MSPs Vs. Help Desk

While a NOC may function as a "silent" MSP partner, the end-user is not aware of the existence of the NOC. NOC technicians work with an MSP provider to provide back-to-back first-class support for specialized services.

When it comes to the help desk, one crucial difference is that the help desk interacts with the end-users; NOC communicates with IT staff. NOC is the trusted service partner of the IT team for system stability.

Therefore, this high-level support capability raises an important question: Do you need to hire, train, and bestow NOC technicians to close your IT skills gap? If you are an MSP, it will increase the cost of doing your business. If you are running a business, you do not want additional payment and training costs.

Benefits of Outsourced Managed NOC Services

When it comes to maintaining high availability and high performance, your Network Operations Center (NOC) plays an important role. NOCs, ensure consistency, security and functionality by continually monitoring and managing their IT infrastructure. A competent and prosperous NOC is required to provide a successful business outcome.

Financial Factors

 For a small or medium-sized service provider or IT company, establishing and maintaining a valid NOC is expensive and dreadful: a proposal. Initially, creating the NOC would have substantial financial costs. Or NOCoutsourcing services have the advantage of turning the NOC into a constant OPEX cost, which saves the capital budget and reduces start-up costs.

Implementing an internal NOC involves recruiting and managing professionals to provide the required experience. It focuses on your core business rather than combining resources and funds to help you achieve your strategic goals.

Business Focus

Managed service providers who provide NOC services dedicated to the task at hand. The experience, toolkits and delivery capabilities. High availability NOC services are the focus of your business model.

Scalability

 Another significant benefit of outsourcing your NOCs is the ability to grow faster. Outsourcing NOC can more quickly meet your changing needs and support new business initiatives. Thanks to their experience and technical vision, they can be much more dynamic than internal support for NOC. When you offer customers new services and products, they can accelerate your entry into the market.

Disadvantages

Finding the Right Outsourced NOC Service Provider

Most of the risk associated with attracting third-party NOC services is related to finding the right service provider for the job. Because your NOC plays a significant role in your ability to do this daily, the provider you choose is a business partner and not another service provider.

Service Level Agreement (SLA)

None of these partnership risks are minor. Thanks to the care and attention you choose your NOC-managed service provider, a well-developed service level agreement (SLA) can go a long way in reducing potential problems. Service level agreements provide a basis for mutual understanding and accurately define expectations.

Proper Level of Control Maintaining

 Another important aspect is control and participation that you are prepared to contribute to the implementation of NOC. It all comes down to the deployment model that our NOC service provider can provide. The best suppliers are flexible and offer a wide range of responsibilities. Many service provider models allow you to jointly manage NOCs so that you have some level of visibility and control over their operations.

Roles & Responsibilities, Qualification For NOC Engineer

The Network Operations Center (NOC) is a centralized site where IT engineers can directly assist in remote monitoring and management (RMM) software efforts.

NOC engineers are on board to keep track of all monitor endpoints and ensure clock time for MSP customers. Whether MSP takes on an internal NOC, outsourced to a third-party provider, or re-distributes a hybrid solution somewhere in between, the main functions and responsibilities of the NOC remain the same.

Roles & Responsibilities of NOC Engineer

It is the responsibility of NOC engineers and technicians to control every network stream, host, server, and endpoint connected to the MSP client networks. They test the reliability, security and effectiveness of the infrastructure and make changes to ensure optimal network performance and organizational effectiveness. When action or intervention required by an MSP, NOC technicians can create alerts or tickets that classify a problem by its severity, type of warning, and some other criteria.
Engineers are categorized based on "levels," which refer to experience and problem-solving capabilities. In the event of a hardware failure, a Level 1 technician may issue an alert, but upon further verification, the problem may fall outside the scope of a hardware failure, such as a Level 2 or Level 3 engineer.

Additional NOC capabilities:
· Application software installations, troubleshooting, and updating
· Optimization and quality of service reporting
· Email management services
·Performance reporting and improvement recommendations
· Backup and storage management
· Network discovery and assessments
· Firewall and intrusion prevention system (IPS)
· Antivirus scanning and remediation
· Policy enforcement
· Patch management and whitelisting
· Shared threat analysis
· Voice and video traffic management


Qualification For NOC Engineer
To become a NOC engineer, you must complete a bachelor's degree in computer science. Some jobs may allow having an associate's degree in this area if you certified in certain additional technologies or if you have extensive information technology experience from other related fields. The most common certifications that employers look for are A+, CCNA, VMWare, or Microsoft. A bachelor's degree and one or more of these certifications can help demonstrate a well-rounded understanding of information technology as a whole.

Difference between Network Engineer & Network Administrators

Network engineers and network administrators are common IT positions, and both have a big impact. Of course, there are tasks for similar explanations and functions, and they have some real responsibilities, and they have obvious differences.

Responsibilities of Network Engineer:

• Design and implementation of physical and wireless networks, including computer communications and telecommunications.
• Maintaining network performance
• Maintenance of electronic devices that activate any network elements
• Network troubleshooting
• Research and integrate new technologies into the network technology cycle
• Communicating with network administrators to manage or support issues

Network Administrator Responsibilities:

Computer infrastructure monitoring and management and underline: local servers. Interaction between software and network. Network integrity and resilience.
• Compromise weaknesses or potential sites for testing networks
• Keep important updates up to date
• Hardware and software with security software

What Is NOC Center Designed For?

 Network Operations Centers (NOC) regularly monitor, classify, and prioritize qualified reminders for incidents and speak to the support team in question and follow through until they resolved. They play vital roles in performing tasks such as troubleshooting, integrating IT / non-IT support functions, monitoring with service providers. NOC center has been divided into several stages to improve the problem and resolve it within a specified time. The NOC  is designed to monitor issues related to networks, systems, applications, WAN links, public services and telecommunications, and to inform support teams involved in incidents that require special attention to avoid impact on Network operations.

NOC Network is designed to be a one-stop for monitoring and treatment needs. The NOC team, made up entirely of Cisco Network Associates (CCNA) certified L1-L3, has 24x7 network monitoring, backup management, device administration, patch management, capability management, and troubleshooting management. End-to-end network. Your NOC team will only alert you to problems; The team resolves all events and works on the current ticketing process and modifies the management the process to maintain its liquid environment

Advantages of NOC:

A reliable source of support: NOCs are expertly designed to efficiently distribute resources more efficiently and reduce costs without affecting the stability of the infrastructure by modelling a revenue-based service. NOC Services acts as a Business Continuity Partner for safe and reliable monitoring after regular business hours.

Customizable Services: NOC service packages help organizations customize their support needs and select monitoring, conditional notification, and control systems. The NOC can tailor to the potential traffic of past statistics and, as a result, prompt and timely system identification, isolation, and diagnostics can be assigned to minimize downtime.

Extended service level agreements:  Enterprises are likely to allow their NOC service providers to contact their vendors and customers directly under the SLA.

Enhanced quality control: NOC service providers work from a centralized and collaborative setup that simplifies management to ensure adequate access to the information and equipment needed to provide quality support.

Increases customer trust: It helps build accountability and trust in customers as all internal and external tools and solutions are stitched together and manage to avoid compliance issues.

Is A Noc & Help Desk Same?

No, a NOC and a help desk are not interchangeable services. The significant difference between the two is that the help desk is where all end-client interactions occur.

NOC provides back-end management, support, and problem-solving so that the MSP can respond to incoming client problems. On the other hand, the Help Desk is a call center designed to ask questions directly to end-clients who are actively facing some issues.

Put, if the end-user has a problem, they will contact the help desk. If MSP has a program, they reach the NOC.